The Ins And Outs of How We Do Business
Frequently asked questions
How do I prepare before help arrives?
Great question! Just pick up the extra items around your floors and empty your sink. Leave the rest to us!
Do I need to provide any of the cleaning products or equipment?
We provide all of this. If you have some specific products or equipment you want us to use leave us a note or mention it during the initial walk-through of your home.
Do you wash exterior windows?
Unfortunately, we do not wash exterior windows.
If I do not cancel my appointment within 24 hours will there be a charge?
Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.
How are your services kid and pet friendly?
Great question! We love pets and kids. We use special products that are safe for them.
Are you allergy friendly?
Yes! No toxic clemicals or strong fragrances here. We use Norwex products whenever possible.
What can I expect for a home cleaning?
After we arrive, let's do a 'walk-through' if we haven't already had one. You show us your home, highlighting your target cleaning areas- or make a list. Then we're off and running!
The "ins" and "outs" of getting down to business...
Our line of work is pretty straight forward. Cash or check at time of service or request an invoice with a 2 week due date.
We now accept Paypal and Venmo as of 2021.
Cancel with 24 hours notice- no problem! Too many cancelations is not good on either side of business.
We know you like it clean. If you have anything needing to be touched up again, it needs to be an hour's worth of work to make the extra trip count or will will refund that hour to you. But we will make that area a priority when we come back again!